Get answers to your queries
Recharge & Bill
Sometimes transactions fail due to network issues. Your money is usually refunded automatically within 24 hours. If not, contact customer support with your transaction ID.
‘Pending’ means the request is still being processed. Most transactions complete within a few minutes. If it remains pending for more than 30 minutes, contact support with your transaction ID.
Ensure you have a stable internet connection and sufficient wallet/bank balance. If the problem persists, clear your browser cache or try using a different device.
Unfortunately, BBPS transactions are instant and non-reversible. Double-check the number before confirming. For any exception, contact support immediately with the transaction details.
Booking
Log in to your account, go to 'My Bookings', select the ticket, and click 'Cancel'. Refunds follow the service provider’s policy.
Go to 'My Bookings', open the ticket, and click on 'Print' or download it as a PDF.
Yes, government-issued ID proof is required during train travel. Ensure the same ID matches the one used during booking.
Seat pricing varies based on location (window, aisle, sleeper) and dynamic pricing policies of the bus operator.
Payments
You can pay using UPI, debit/credit card, net banking, or wallet balance linked to your account.
Select ‘Credit/Debit Card’ during checkout, enter your card details, and complete the OTP verification.
Yes, select ‘Net Banking’ during payment and choose your bank to complete the transaction securely.
No hidden charges. The final amount displayed includes all applicable taxes and service fees.
My Account
No, registration on our platform is completely free.
Yes, we use secure encryption and follow strict data privacy policies to protect your information.
Add funds to your wallet, select the biller, enter the details, and complete the payment. You’ll get instant confirmation.
Cashback is credited as per the promotional terms, usually within 24–48 hours. Contact support if not received.
Click on ‘Forgot Password’, enter your registered email or mobile number, and follow the instructions to reset your password.
Contact customer support to request account closure. Ensure your wallet balance is zero before closing.
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